Legal

Refunds & cancellation

Last updated: 17 September 2026. Order Flow is a monthly software license sold directly by Jathol — no checkout cart, no auto-renew, no lock-in. This page says exactly what happens to your money in every case.

The 3-day trial

Free. No card, no payment details, and it does not auto-convert — when it ends, nothing is charged, period. If you need longer to test, ask before it expires — email or WhatsApp both reach the same desk.

License keys & monthly plans

Cancellation: simply don't renew. Your license runs to the end of the paid month and then Main locks; your data stays on your device. There is no minimum term and no cancellation fee.
Service not delivered: if a key you paid for does not activate, or stops working because of a fault on our side (license service, relay rooms for custom plans), and we cannot fix it within 3 working days of your report, you get a refund for the affected period — proportionate for the downtime, or the full month if the key simply never worked.
Changed your mind: a paid, unused month — Main not yet activated on any device — is refundable in full if you ask within 7 days of payment. Once activated, the service has been supplied, so the rest of the month is not refundable; the subscription still ends normally at period end.
Refunds paid: returned via the same channel you paid on, within 7 working days of approval. You'll get a plain-text receipt either way.

Hardware and setup

Printers, drawers, barcode guns and phones are not sold by Jathol — buy them from your local supplier and follow their return rules. Printer compatibility is documented in the guide (§9) and support will tell you honestly before you buy whether a model works. If advice about a specific model turns out wrong and the app genuinely can't drive it, your license month is refundable under the rules above — the hardware itself is not.

Your statutory rights

This policy adds to, never replaces, your rights under Malaysian law — including the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012. Nothing here limits a right that cannot lawfully be limited.

How to ask

Email [email protected] with your key (or the paying phone number) and what happened. Refund requests are handled personally, within 24 hours. If the shop is stuck mid-service, WhatsApp @Jathol_Jutt and say so — those jump the queue. If a dispute can't be settled there, the Tribunal Tuntutan Pengguna Malaysia (consumer claims tribunal) or the courts of Malaysia are the next formal step — we'd rather fix it in chat.