Licence & keys
Buying a plan, a second terminal, an extra key, or transferring a licence to another device.
Email about a licenceContact
Talk to Jathol.
Licences, trial keys, binding resets, printer setup, refunds and invoices all run through one address. A real person on the Jathol team reads every message and replies within 24 hours, Monday to Saturday. Nothing here is automated away, and we never ask for card details by email.
Start with a ready-made email
Pick the closest match — a draft opens on this page with the subject and the questions already filled in. Add your details, then send it from Gmail, copy it, or open your mail app. Nothing is sent from this website itself.
Trial key
Requesting or extending the free 3-day key so you can test Order Flow on your own shop Wi-Fi.
Email for a trialBinding reset
New phone, reinstall, or a replaced terminal — we unbind the old device and free your key.
Request a resetPrinter & setup
Bluetooth or LAN receipt printers, kitchen tickets, drawer kick, or first-day setup help.
Get printer helpRefund or billing
Double charge, stopped using the app inside the refund window, or a question about a payment.
Start a refund requestInvoice & business details
An invoice for your accounts, or our registration details before you commit to a purchase.
Ask for an invoiceWhat to include
- Your licence key (16 characters) or the phone number that paid — it lets us find you instantly.
- Device ID from the app's Licence screen — needed for any binding reset.
- Android version and printer model for printing problems.
- A screenshot of any error, if you can — it shortens the back-and-forth.
- Never send card or banking passwords. We only ever need your key, your phone number and the amount paid.
Response times
| When you write | You hear back |
|---|---|
| Any day, any time | Within 24 hours (auto-confirmed on arrival) |
| Mon–Sat, 9am–9pm (GMT+8) | Usually the same day |
| Shop stopped mid-service | Marked urgent — answered first |
| Sunday & public holidays | Next working day |
Existing customers with a stopped till: put URGENT in the subject line and include your key. Those jump the queue.
Business details
Order Flow is built, licensed and supported by Jathol, trading from Malaysia. We are a software vendor, not a walk-in counter, so all support runs by email — that keeps a written record for both sides. Our company registration number and registered address are printed on every licence receipt and invoice, and are provided by email on request before you buy, as required by the Consumer Protection (Electronic Trade Transactions) Regulations 2012. Prices are quoted in Malaysian Ringgit; billing and refunds follow the refund policy.
Prefer to read before you write? The user guide covers installation, stations, printing and troubleshooting, the plans page lists what each licence switches on, and privacy questions are answered in the privacy policy.